If you have a Facebook business page, you may have noticed the Video section to the right of the like count. As a business owner, this seems the local place to upload your promotional business videos.

Before you get too excited and start uploading, make sure you’re aware of Facebook’s Terms and Conditions.

When you upload a video to a page, the message below appears.

Please upload a file only if:

  • The video is less than 1,024 MB and no longer than 20 minutes.
  • The video was made by you or your friends.
  • You or one of your friends appears in the video.

The extract below from the Facebook Help Centre emphasises the key point that your videos will not be approved unless they feature you or your friends.

What types of videos does Facebook not allow?

If you have had a video removed, it is because you have uploaded a video that violates Facebook’s Terms of Use. Facebook does not allow users to upload videos that contain copyrighted content, nudity, drug use, or other obscene content. Additionally, videos that promote violence, are threatening, or attack an individual or group will also be taken down. We also remove videos that are not of a personal nature, meaning they were not created by and do not feature either you or your friends. Please refrain from posting objectionable content in the future. If you would like more information, please feel free to read our Terms of Use.

Case Study

One of my clients contacted me to say their video had been removed by Facebook. This marketing agency were confused by the message, because Facebook said the uploaded video ‘may’ have been a copyright infringement. They felt this was unfair, because they had produced the video themselves and knew that they had full copyright over the content. They wanted to appeal the decision, but the appeal link in the email sent by Facebook was the incorrect link.

Gold Dust Facebook Contact Details

After much searching, I did manage to find the direct contact details. If you are based in the UK and need to email Facebook, use the email address below to get assistance or write to them by post.


Facebook Ireland Limited
Hanover Reach, 5-7 Hanover Quay, Dublin 2 Ireland


With regret, the marketing agency accepted that their video would not be allowed since it did not contain any ‘friends’. They were disappointed to not have their videos displayed in a prominent position on their Facebook page.

Social Media Virtual Assistant Recommends

Always upload videos to a YouTube first, then embed on your website and share via Social Media channels.


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